Grievance Management

Structured intake, tracking and resolution workflows for data principal grievances — closed within statutory timelines.

Complaints Handled, Not Just Collected

The DPDP Act expects an accessible grievance mechanism with real resolution — intake alone does not satisfy it.

Accept grievances from the portal, email, call centre and branch into a single queue.

Classify each complaint by type and severity so the serious ones are not buried in volume.

Assign a responsible owner, escalate on inactivity and route unresolved cases to the DPO.

Track the response deadline from intake and warn before a grievance breaches its timeline.

Open the related consent record and audit trail from the case, without switching systems.

Store the finding, the communication sent and the closure date as evidence of redressal.

The complaint enters the queue with its category, channel, related consent record and SLA clock.

The assigned owner reviews the consent history, responds, and escalates to the DPO where needed.

The resolution and the communication sent are recorded, ready to produce if the case is reopened.

Give complainants a real channel and give your team the workflow, context and deadlines to close every case.