Voice Consent Support

IVR and voice-based consent capture built for accessibility and for data principals who never touch a screen.

Consent That Works Over a Phone Call

Notice, choice and withdrawal delivered by voice — with the same record structure as your web and mobile channels.

Play the notice over a call and capture the response through keypad input or spoken confirmation.

Deliver the same purposes in the data principal's preferred Indian language, not only English.

Store the consent utterance alongside the record as proof of what was heard and agreed.

Let agents trigger a verified consent step mid-call without leaving the CRM screen.

Serve users with low literacy or visual impairment through an audio-only journey.

The same line lets users revisit purposes and withdraw consent without any digital channel.

The IVR reads the purpose, lawful basis and retention period in the user's chosen language.

The user accepts or declines each purpose by keypad or voice, and the audio is recorded.

The decision, transcript and recording are written to the consent ledger and confirmed by SMS.

Add an IVR consent journey so users without smartphones or literacy barriers can still exercise their rights.