Troubleshooting
Common integration issues
Use these checks to troubleshoot browser, API, and consent lifecycle issues before escalating to support.
Overview
Most issues stem from configuration errors, missing credentials, or incorrect consent workflow setup. This page helps teams confirm the most common causes before deeper investigation.
Common issues
| Issue | Likely cause | Suggested action |
|---|---|---|
| Widget not loading | Script not initialized or domain not allowed. | Verify the SDK script and domain allowlist settings. |
| Consent not recorded | Purpose mismatch or incomplete data configuration. | Review the notice configuration, purpose mapping, and event logs. |
| Authentication failure | Expired or incorrect credentials. | Check the environment configuration and token validity. |
| Webhook is delayed | Endpoint not reachable or event queue backlog. | Review webhook delivery logs and endpoint health. |
Debugging checklist
Confirm your environment, verify consent mappings, review event logs, and validate that your client and server configurations are in sync before making further changes.
Escalation
If the issue persists after verifying configuration and logs, collect the request IDs, environment details, and timestamps before escalating to the Digital Anumati support team.